Ever want to know how a large organization like SAP approaches knowledge management in a multi-lingual, multi-national production environment? What about how the technical writer fits within it?

Come find out about this and other topics relevant to today’s practicing or aspiring technical communicators as Jon Druker, Knowledge Manager for North America at SAP, shows us the processes and approaches required for successful knowledge management.

What will I learn?

Catering to technical writers, information developers and translators, this informative event will cover:

• The role of information developers in both product and project development
• SAP’s approach to documentation and translation using an industry-specific model
• Best practices for working in a multi-lingual, multi-location environment

This presentation will be held in English.

About Jon Druker

A native Montrealer, Jon Druker finished his undergraduate degree in German at Queen’s University and later completed a post-graduate degree in translation at the University of Mainz in Germersheim, Germany. His translation career started at SAP in Germany where he worked several years before moving to Toronto, Canada. At that time, Jon worked as a technical writer for several companies, contributing to interface design and creating a variety of documentation for multiple audiences. More recently, Jon returned to Montreal where he worked as a localization manager at SDL before joining SAP where he currently manages a group of information developers.

When and Where

When: Thursday, October 23, 2008 / 7:00–9:00 pm (doors open at 6:30 pm for schmoozing)

Where: Le Nouvel Hotel, 1740 René-Lévesque West, Montreal (Metro Guy).
Directions

Entrance Fee: Free for members of STC-Montreal. $5 for other STC members. $10 for non-members.