Technical Writer

Description of the position

Genetec is looking for an experienced Technical Writer who can work in a dynamic environment with a growing organisation. We are known for our outstanding customer service and innovative solutions and we are looking for a strong team player who believes in delivering that same quality, while managing and improving our technical documentation.

The technical writer will be part of the Technical Writing Services team and will work closely with the engineering and product management teams to create various forms of documentation for Genetec products (end-user documentation such as installation manuals, release notes, user manuals, system administration manuals, and on-line help). The candidate will thrive in a fast-paced development cycle. This technical writer position requires both strong teamwork qualities and the ability to work
productively with minimal supervision. The Technical Writer will report to the Team Leader-Technical Writing Services.

Roles & Responsibilities

*Write new material as well as update and maintain existing material. *Write conceptual information, reference documentation, user procedures, online help, tutorials and examples.
*Produce professional quality graphics.
*Extract information and grasp complex technical concepts by interviewing developers, sales engineers, technical support team and experimenting with software.
*Work as part of a team, writing in a common style, and working with other writers to develop and document guidelines and procedures.
*Adjust to a very dynamic development environment.
*Reporting project status and issues accurately and in a timely fashion.

Qualifications

General Criteria

*Bachelor’s degree in Technical Writing, Computer Sciences, Computer Engineering, or equivalent combination of education, training and
experience.
*At least three years experience as a technical writer in the software industry.
*Knowledge of technical writing methods, trends, and technologies (such as single sourcing, template creation, XML).
*Excellent oral communication skills in both English and French.
*Excellent English writing skills, strong attention to details.
*Self-directed/enthusiastic team player with a strong motivation to succeed.
*Proven track record in successful completion of difficult tasks on schedule and with little guidance.

Technical Expertise
*Excellent knowledge of Windows XP, FrameMaker, WebWorks Publisher, Microsoft Office.
*Excellent knowledge of graphic design tools (PaintShop Pro, InDesign, Photoshop, QuartXPress).
*Excellent understanding of computer systems.

About Genetec

Genetec is a pioneer in the physical security and public safety industry and a global provider of world-class IP video surveillance, access control and license plate recognition (LPR) solutions to markets such as
transportation, education, retail, gaming, government and more. With sales offices and partnerships around the world, Genetec has established itself as the leader in innovative networked solutions by employing a high level of flexibility and forward-thinking principles into the development of its core technology and business solutions. Genetec’s corporate culture is an extension of these very same principles, encouraging a dynamic and innovative workforce that is dedicated to the development of cutting-edge solutions and to exceptional customer care.

About Our Team

Innovation and Genetec are synonymous. The work culture at Genetec is open,
interactive and promotes creative thinking. We are results-oriented and foster an environment where employees can and do make a difference. We work on a flexible work schedule and offer the latest productivity tools. Our office is located in Technoparc Saint-Laurent. Free parking is provided If you are ready to be a part of a dynamic company that develops cutting edge technology, if you desire challenge and seek an organization that fosters learning, Genetec will provide you with an opportunity to meet both your professional and personal goals.

Please send your cv to: jobs [at] genetec [dot] com